Message Taking Service

"We have been using Message Direct to handle all of our business calls for a number of years.  As we are driving instructors, we are generally not in a position to answer the telephone. We have always felt that the use of a virtual receptionist answering our calls in our business name creates a very professional impression, both for new and existing clients. The agents at Message Direct are very familiar with our company and are always very helpful and courteous with callers.  They will go out of their way to help them. We also rent a ‘local’ number from Message Direct so that clients can call this number rather than our mobile number."

"Message Direct have been providing us with 24/7 Contact Centre services for our customer since 2013. During that time their level of service has been truly excellent, providing us with a really cost-effective solution which our customer loves. Throughout those 7+ years the Message Direct team have been consistently attentive, professional and courteous, and have proven to be extremely flexible in supporting our changing requirements. I wouldn't hesitate to recommend them. "

"During the working day we answer all calls in-house. In the evenings and at weekends all of our phone lines divert to Message Direct. The majority of calls answered out of hours relate to lift breakdowns, which means that callers are often in a distressed state. The agents at Message Direct are always patient and helpful with the callers. Once the location of the lift is ascertained the agents will follow our escalation procedure and contact the relevant engineer by phone and text. We would now be lost without the 24/7 cover offered by Message Direct. It is an integral part of our business."

"Our clients engage us on complex technology infrastructure projects because they know they can rely on the people we provide. Ultimately, it comes down to trust. We look for the same in our suppliers and over the years, we have been impressed with the responsive and efficient service Message Direct provide. Having somebody answer an incoming call, rather than it going to voicemail, is important to the overall experience of dealing with us. Message Direct have been flexible when accommodating our requests, for example following call-handling scripts. We look to continue using Message Direct as we grow to handle more complex projects for our clients."

"We use Message Direct for overflow call handling during the day and OOH. When looking for a company to use it became apparent that they are one of the few companies that offer a 24/7 live answering service that we also know to be in-house. A previous company that we used employed home workers for evening and weekend calls and we didn’t find this to be professional at all. The staff at Message Direct identify the nature of the call that comes in on our line and will then transfer the call to the relevant staff member in our team. They also send an immediate text and email. We are constantly changing the information regarding our OOH staff rotas and the guys at Message Direct are always extremely quick and efficient when making these changes. "

"We recently changed over to Message Direct and cannot fault them. From the very beginning the service has been second to none and they actually deal with our Tenants calls as we requested, showing common sense and efficiency, something not forthcoming with our previous out of hours service. As a busy Letting Agency we pride ourselves on looking after our tenants and landlords alike, Message Direct allow us to do this, with ease and peace of mind. Can’t recommend enough."

"We have been a client of Message Direct for over 10 years.  There are times during the day when we cannot always answer calls. Instead of our callers receiving an engaged tone the call is diverted to the telephone answering service and answered by a real person.  The agents are polite and patient when dealing with our clients.  They gather all of the required information and immediately send this back to us. I would definitely recommend Message Direct.  The service offered is excellent and very good value for money."