Services

The 24/7 answering service specialists.

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Core services

Telephone Answering Service

Personalised 24/7 call answering, 365 days a year. Plans for businesses of all sizes from just £0.64 per day.

Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, Appointment booking & more.

Virtual Office

Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

Specialist services

Outsourced Call Centre

Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

Emergency Response & Callouts

24-hour phone answering, callouts, emergency response & helpdesk support.

Appointment booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.
Industries

The 24/7 answering service specialists.

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Industries

Healthcare

Virtual reception and appointment booking services for Clinics, Dentists and Vets.

Engineering & Manufacturing

24-hour phone answering, callouts, emergency response & helpdesk.

IT Support and Technology

Whether it’s 3pm or 3am, reassure your clients with a real human presence over the phone.

Property

Supporting Estate & Letting Agents, Property Management, Facilities Management, and Property Investors with first class 24/7 call answering services.

Trades & Home Services

Supporting Tradesmen, Construction and Home service industries with an affordable 24/7 telephone answering service.

Marketing & Media

Capture leads around the clock and boost campaign ROI.
Reviews
About

Our Mission

UK SMEs are missing calls and losing a fortune in business opportunities. Message Direct is here to offer an affordable, quality, and reliable 24/7 human alternative to voicemail.

About us

Over the course of the last 27 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions. We never have, and never will, become complacent around the needs of our customers – which is why we’re so proud of our 97% customer satisfaction score.

The #1 rated 24/7 Answering Service

Message Direct is the longest established and highest rated UK call answering service.

Pioneers of the telephone answering service

Born in 1994, Message Direct was the first UK company to adopt DDI (Direct Dialling In) technology for the purposes of providing a business answering service. This in effect makes us the longest established call handling service.

The Values that guide us

Transparency

We believe in simple and transparent prices and building long term client relationships. We try to evaluate every decision through the eyes of our customers.

Focus

Unlike other call answering services we maintain a single channel focus. We are experts in call handling with a particular focus on out of hours and emergency call out services.

Accessible service for all

We believe that all types of businesses should be able to experience the value and benefits that an answering service can bring. That is why we do not penalise businesses with long tie-ins or expensive monthly subscriptions. We offer affordable and fair pricing based on service levels delivered.

Excellence

Even the smallest details are important to us. We only want the best for each other and our customers.

Get in touch

Don’t worry this won’t be a sales call, we’ll just learn a bit more about your business and how Message Direct can help.

Services

Company

About

Message Direct is the longest established and highest rated UK call answering service. Our reputation for quality has been forged over the past 27 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.

Core services

Specialist services

Industries