• Services

    The 24/7 answering service specialists.

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    Core services

    Telephone Answering Service

    Personalised 24/7 call answering, 365 days a year. Plans for businesses of all sizes from just £0.64 per day.

    Virtual Receptionist

    Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking, Appointment booking & more.

    Virtual Office

    Stylish and flexible office space, mail forwarding and meeting rooms without the traditional overheads.

    Specialist services

    Outsourced Call Centre

    Complete call centre operation on demand. We answer calls for you, 24/7. Fully scalable and worry-free outsourcing.

    Emergency Response & Callouts

    24-hour phone answering, callouts, emergency response & helpdesk support.

    Appointment booking

    Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

  • Industries

    The 24/7 answering service specialists.

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    Industries

    Healthcare

    Virtual reception and appointment booking services for Clinics, Dentists and Vets.

    Engineering & Manufacturing

    24-hour phone answering, callouts, emergency response & helpdesk.

    IT Support and Technology

    Whether it’s 3pm or 3am, reassure your clients with a real human presence over the phone.

    Property

    Supporting Estate & Letting Agents, Property Management, Facilities Management, and Property Investors with first class 24/7 call answering services.

    Trades & Home Services

    Supporting Tradesmen, Construction and Home service industries with an affordable 24/7 telephone answering service.

    Marketing & Media

    Capture leads around the clock and boost campaign ROI.

  • Reviews
  • About

When missing the call isn’t an option.

  • Guaranteed rapid and expert response.
  • 24/7 call-out and escalation service
  • 100% UK based
  • 14 day, no-obligation free trial
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  • UK based receptionists
4.9/5 The highest rated UK Call Answering Service
★★★★★ 5/5

“Message Direct handle all of our out of hours calls, including emergency callout requests. I have always found them to be extremely professional. They treat our customers like their own, and this helps us to ensure that the level of service provided is always the same, even in the early hours of the morning. We really appreciate everything that Message Direct do for us! So many of the staff go above and beyond to look after us and our customers. Thank you.”

- Julia, Sussex Lifts

24-hour phone answering, callouts, emergency response & helpdesk

Your business relies on customers being able to reach your helpdesk, emergency, or maintenance services 24/7. You don’t want to develop a reputation as a business who isn’t there when their customers need them.

Message Direct is the answering service that guarantees a rapid and expert response to all your customers. We achieve this through 27 years of emergency call out experience and industry leading staffing levels during out of hours periods.

“Message Direct are invaluable for our company as they guarantee that we do not miss any important calls. We provided them with a set of scripts and questions and they have never slipped up or said the wrong thing to our customers over the phone. The escalation process is also a life-saver as we do Emergency Medical assistance and sometimes, due to time zones, expensive decisions need to be made in the middle of the night and MD always ensure that reaches us.”

- Craig Florence – Mayday group

Emergency Engineer Callout Service

Free yourself from 2am wake up calls

Ever found yourself frantically dialling through your list of engineers in the early hours of the morning to schedule a call out?

There is an easier way. Let the team at Message Direct manage all the emergency calls you receive, taking the appropriate action quickly and ensuring effective resolutions for every caller.

"Call outs are always handled in a quick and timely manner."

Ryan Beebeejaun, Manager at Elan Lifts

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Experience our full service for 14 days, no half measures. No hidden set-up fees and absolutely no ongoing commitment

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About

Message Direct is the longest established and highest rated UK call answering service. Our reputation for quality has been forged over the past 27 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.

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