What industries use a call answering service?
The long and short of it is, if you’re running a business that involves answering the phone, whether that is to clients, business partners or potential sales leads, it will be of value to your company to answer these calls quickly and professionally. This requirement for good customer service and to be easily contactable is […]
Reputation damaged by unanswered calls
Even as businesses move increasingly towards online forms of customer service, telephone calls remain an absolute staple when it comes to one on one contact with clients, customers and potential sales leads. Depending on the nature of your business there are plenty of reasons why someone might be calling you directly. Whatever the nature of […]
Managing overflows of calls
A good reputation is crucial for every business, and continues to be incredibly important for customers looking to use a company’s services. Customer satisfaction should therefore be at the top of every firm’s list of priorities, but unfortunately this is where a lot of businesses fall short. Although many companies recognise the importance of good […]
How to avoid phone scams
Every year millions of people and businesses fall victim to phone scams. Often they combine new technology with different tricks to to get hold of sensitive information and money. Follow our tips to avoid succumbing to these scams! Do not disclose any personal information Never disclose your full four digit PIN to anyone including the […]
Do people still leave answerphone messages?
When it was invented in the 1980s, the answerphone became a hugely celebrated addition to the telephone. The idea of leaving a recipient a message even when they weren’t available to answer the phone seemed incredible, and it wasn’t long before people all over the world were using answerphones in their daily lives. Next came […]
The Importance of being Mobile Friendly and the ‘Click to Call’
Is your website mobile friendly? It is no longer safe to assume that your website visitors will be using a traditional desktop or laptop computer. People are increasingly using mobile devices to search, browse and purchase from website. The problem is traditional websites, even those that were only developed a few years ago might not […]
The Best Way To Take Telephone Messages in 2017
In 2017 telephone calls are tending to take a back seat to make way for instant online chat and social media messages. Because of this it is more important than ever to make sure that your telephone answering and message taking is efficient and positive. We’ve put together this quick blog with some easy to […]
6 Pieces of Small Business Advice from the Experts
So, you’ve successfully launched your product to market, you are enjoying those early sales and you are evolving from start up to a successful small business with plenty of room to grow. What are your next set of priorities as you establish yourself? These 6 tips from other entrepreneurs will help to position you for […]
Using Social Media for a competitive edge for your small business in 2017
It’s no secret that social media has kicked up a storm for the marketing industry over the past two decades – and it’s no wonder businesses are using it today as a platform to leverage themselves against their competitors. So what impact does social media have as a tool for small businesses in 2017? Here […]
Getting the Right Multichannel Marketing Mix in 2017
When you’re seeking to grow your business, it’s essential that you have a robust marketing strategy that employs a multichannel promotional mix. With the increasing ubiquity of digital marketing methods, old and primarily offline strategies will no longer be as relevant. However, the good news with modern digital marketing is that it tends to be […]
