The Importance of Customer Service
Good customer service continues to be the linchpin of a successful business in the modern age. But there are two crucial resources that any company must have in order to satisfy a customer’s needs: a website and a contact telephone number. After all, being contactable is the first step to enabling new and existing customers […]
Can small businesses be green?
As a small business owner, you could be forgiven for thinking that only large corporations have the time and resources to introduce a number of green practices. There are, however, a number of cost-effective initiatives that small businesses can put in place to make the company more green. We’ve put together some key ways you […]
Top Apps for Self-Employed Traders Part 2
Technology is helping to make the life of the self-employed trader more efficient, less stressful, and accessible to all. Mobile apps, in particular, transform your smartphone into a pocket-sized, portable office, allowing you to keep your business running wherever you are. While Message Direct has all of your telephone answering and message taking services taken care of, […]
Short term summer holiday business phone cover
For businesses both big and small, the telephone remains a vital point of contact with customers and suppliers alike. Without this important contact, your business is guaranteed to miss opportunities, lose business and alienate clients. Receiving phone calls or inquiries is your opportunity to make a fantastic first impression. Every good businessman knows that first […]
Phone boxes: a thing of the past
Traditionally seen on most high streets, phone boxes have become increasingly rare in recent years. Whilst people once relied heavily on public phone boxes, the widespread use of mobile technology has rendered them largely obsolete. Although some smaller villages throughout the UK still feature the iconic red phone box, many of the handsets in towns […]
The benefits of call handling for SMEs
When you’re a thriving business, you need all the support you can get. After all, your success is only determined by the care and attention you can put into your company, especially in the first couple of years. Too many business owners make the mistake of trying to do everything themselves. They think that if […]
Can any business use a call answering service?
We are often asked if our call answering services will work for any business. The fact of the matter is, every business, no matter what their size, misses calls. We provide call answering services for all kinds and sizes of businesses from small startups to large corporations. We understand that a ‘one size fits all’ […]
5 Reasons Why Small Businesses Should Have a Telephone Answering Service
Are you considering a telephone answering service for your small business? There are plenty of reasons why you might be. Often one of the top reasons companies will look at having telephone answering services will be down to cutting costs. Lots of small businesses don’t have the in-house resources available to take high volumes of […]
Phone answering services for small businesses
Traditionally, in-house receptionists were fundamental to every business. Not only did they greet people at the door, but they would also answer the calls and take the messages. Today, as technology progresses, more and more people are using email to communicate instead. If you are simply trying to arrange an appointment or leave a quick […]
The Cost of Automation
The temptation for businesses to use automated answering machines or voicemail services is understandable. There’s money to be saved with automation, and it could mean that your business can take calls round the clock and deal with them at your convenience. However, is this what your customers want? Let’s put it this way: whenever a […]
