24/7 Virtual Receptionist Service

Never miss another

call

customer

lead

sale

4.9/5 The highest rated UK Call Answering Service

★★★★★ 5/5

Looking after your calls since 1994.

Message Direct is the affordable 24/7 virtual receptionist service that will help you capture every opportunity. We give you the freedom to get on with what you do best, safe in the knowledge that all your calls are being taken care of by your dedicated team.

Seamless extension of your business

A Message Direct virtual receptionist takes on more responsibility than just providing a call answering service. Our highly trained receptionists become an extension of your business.

"Message Direct are a very important part of my team. They answer the phone when we can't. 24 hours a day 7 days a week. They take the call and email the office and myself within 2 minutes. The system works great and the clients love it. It also gives me some rest time before we signed up with Message direct all the calls went to my mobile!"

Chris Fox, Owner of Fox Estate Agents

Seamless extension of your business

A Message Direct virtual receptionist takes on more responsibility than just providing a call answering service. Our highly trained receptionists become an extension of your business.

"Message Direct are a very important part of my team. They answer the phone when we can't. 24 hours a day 7 days a week. They take the call and email the office and myself within 2 minutes. The system works great and the clients love it. It also gives me some rest time before we signed up with Message direct all the calls went to my mobile!"

Chris Fox, Owner of Fox Estate Agents

Tailored to you

Our dedicated virtual receptionist teams provide unique service to you, including call management, message taking, call transfers and information gleaning to help ensure a high level of customer service for your business.

"Having a range of numbers for our web sites with a full reception style answering service for each company, had proved invaluable. And no sales call ever gets through “message direct” We couldn’t live without them. Great 365 day service."

Stuart Gibbons, Managing Director, Milbak Wealth

Tailored to you

"Having a range of numbers for our web sites with a full reception style answering service for each company, had proved invaluable. And no sales call ever gets through “message direct” We couldn’t live without them. Great 365 day service."

Stuart Gibbons, Managing Director, Milbak Wealth

Here’s what our virtual reception team can do for you:

Call Transfers

We’ll take the call and let you decide if you want to receive it. Unlike many competitors, we charge no ongoing connection fee once the call is transferred.

Get quote

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

FAQ Answering

Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.

Get quote

Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.

Get quote

Order Taking

24 hour order taking. Give your customers another support channel to close the all-important sale.

Get quote

Call Transfers

We’ll take the call and let you decide if you want to receive it. Unlike many competitors, we charge no ongoing connection fee once the call is transferred.

Get quote

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

FAQ Answering

Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.

Get quote

Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.

Get quote

Order Taking

24 hour order taking. Give your customers another support channel to close the all-important sale.

Get quote

Call Transfers

We’ll take the call and let you decide if you want to receive it. Unlike many competitors, we charge no ongoing connection fee once the call is transferred.

Get quote

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

FAQ Answering

Our team become a seamless extension of yours. Free yourself from distraction and let us answer the basics like directions to your office or contact info.

Get quote

Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 60% more likely to convert.

Get quote

Order Taking

24 hour order taking. Give your customers another support channel to close the all-important sale.

Get quote

Why Message Direct?

Affordable

A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 30 years of experience with over a million calls handled out of hours.

Family feel

We’re proud to handle calls for over 3,000 businesses, but that hasn’t stopped us from taking the time to understand every single client. We’re a people business.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

The highest rated 24/7 Virtual Receptionist

Message Direct is the longest established and highest rated virtual receptionist service. Our reputation for quality has been forged over the past 30 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.

You won’t remember how you lived without us!

Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away. Don’t worry this won’t be a sales pitch, we’ll just learn a bit more about your business and how Message Direct can help.

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Frequently Asked Questions

We offer a full range of Live telephone numbers including Freephone 0800 and Geographic 01/02/03 numbers. Your chosen number can be linked directly to our call handling service so that our virtual receptionists can gather every enquiry for you.

Yes, you can divert your calls to us at any time as little or as often as you like, you are in complete control.

Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.

Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.

We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.

Yes, you only need to activate the divert when you want us to take the calls.

You can set your call diversion so if you are on the phone or away from your desk we can take the calls for you. We can handle over 500 calls per hour so our team can take simultaneous calls for you within 7-12 seconds of the calls coming through our system.

Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.

If your call volume increases or decreases significantly you simply need to contact your dedicated account manager who will adjust the package to a more suitable one for your needs – and there is no charge for doing so. The service is completely flexible.

We are open 24/7 – 365 days a year. This enables us to offer this as part of our standard service. Please speak to our Sales Department for more information on how this can work for your business.

We make it our business to get to know yours!

We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!

No, you will be invoiced on a monthly basis. We require only a month’s notice to cancel your subscription from the date of your next invoice.

Many of our clients use the service for holiday cover or just as overflow. We have a range of temporary and low monthly subscription options suitable for sole-traders and Large enterprises alike.

Seamless integration

Life is easier when we’re better connected. Whether it’s messages sent to Slack or WhatsApp, a new ticket created for your helpdesk, or a lead added to your CRM we can do it with our telephone answering service. Hundreds of integrations with popular apps are available.

Core services

Specialist services

Industries

24/7 Virtual Receptionist Service

Looking after your calls since 1994.

Seamless extension of your business

Seamless extension of your business

Here’s what our virtual reception team can do for you:

Call Transfers

Overflow Call Handling

Message Taking

FAQ Answering

Lead Qualification

Order Taking

Call Transfers

Overflow Call Handling

Message Taking

FAQ Answering

Lead Qualification

Order Taking

Call Transfers

Overflow Call Handling

Message Taking

FAQ Answering

Lead Qualification

Order Taking

Why Message Direct?

Affordable

24/7 Service

Family feel

Simple, free and easy setup

"I've used Message Direct to deal with all of my inbound calls 24/7 since 2015. They give me a professional image continuously. At a fraction of the cost of employing full-time receptionists. Greatly appreciated."

The highest rated 24/7 Virtual Receptionist

You won’t remember how you lived without us!

Join 3,000+ businesses working smarter and saving money

Get Your Free 14 Day Trial

Frequently Asked Questions

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