24/7 Call Answering Service

Plans from £19.20 / month.

Industry-leading telephone answering for every business, fair pricing & no long contracts.

4.9/5 The highest rated UK Call Answering Service

★★★★★ 5/5

The highest rated 24/7 Answering service

Message Direct is the longest established and highest rated UK call answering service. Our reputation for quality has been forged over the past 27 years serving thousands of businesses. Quite simply, you will not find better value anywhere else.

Why Message Direct?

Check out our customer reviews

“Message Direct handle all of our out of hours calls, including emergency callout requests. I have always found them to be extremely professional. They treat our customers like their own, and this helps us to ensure that the level of service provided is always the same, even in the early hours of the morning.”

- Julia, Sussex Lifts

UK based 24/7 Call Handling

100% in-house from our offices in Bournemouth. Expert 24/7 call handling, emergency response and call-out services. We guarantee a rapid and expert response to all your customers. We achieve this through industry leading staffing levels during out of hours periods.

Peace of mind from £0.64 a day

Affordable and fair pricing based on service levels delivered. For as little as £0.64 per day you can enjoy the peace of mind that Message Direct's call answering service brings.

“We have been a client of Message Direct for over 10 years. I would definitely recommend Message Direct. The service offered is excellent and very good value for money.”

- Roshan Khan, allpropertyclaims.co.uk

“Calls are always handled in a quick and timely manner.”

- Ryan Beebeejaun, Manager at Elan Lifts

Ridiculously fast answering times

We believe that we offer the quickest response time in the industry. We endeavour to answer every call within 3 rings, so callers aren’t kept waiting.

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

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Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

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Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed.

Find out more

Holiday & Temporary cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

Experience freedom from phones.

A highly professional team, always available to represent your business, without the costs.

Opportunity calls, we answer.

For businesses that cannot afford to miss a call. Message Direct is the affordable 24/7 Telephone Answering Service that will help you capture every opportunity.

"Message Direct are invaluable for our company as they guarantee that we do not miss any important calls. We provided them with a set of scripts and questions, and they have never slipped up or said the wrong thing to our customers over the phone."

Craig Florence, The Mayday Group

Opportunity calls, we answer.

For businesses that cannot afford to miss a call. Message Direct is the affordable 24/7 Telephone Answering Service that will help you capture every opportunity.

"Message Direct are invaluable for our company as they guarantee that we do not miss any important calls. We provided them with a set of scripts and questions, and they have never slipped up or said the wrong thing to our customers over the phone."

Craig Florence, The Mayday Group

Make customer experience your competitive advantage.

Your calls are always answered by real people for the best customer experience. Our PA’s are polite, professional and highly accurate.

"We are very pleased with the service that Message Direct give us. Customer service levels from all the team are very good. We would definitely recommend Message Direct for out of hours call handling."

Mathew Harrison, AES Controls

Make customer experience your competitive advantage.

Your calls are always answered by real people for the best customer experience. Our PA’s are polite, professional and highly accurate.

"We are very pleased with the service that Message Direct give us. Customer service levels from all the team are very good. We would definitely recommend Message Direct for out of hours call handling."

Mathew Harrison, AES Controls

Our people are your people

Your calls are always answered by dedicated, bright and intelligent PAs who become part of your team.

Nichola, Account Manager

Dedicated Account Manager

A single point of contact for your business. Unwavering dedication to customer services Has been our mantra since we started in 1994.

Forget lengthy tie-ins and setup fees

We believe that every business should be able to experience the value and benefits that an answering service can bring. That is why we do not penalise our customers with long tie-ins, unreasonable setup fees or expensive monthly subscriptions. Upgrade, downgrade or pause your cover at any time.

How it Works

Setup your account

We will set up the free 14 day trial without a fee. In the majority of cases, we have your account up and running the same day!

Divert your calls

You can divert your calls to us at any time as little or as often as you like, the control is at your fingertips!

Get Instant Messages

We take messages and relay them back immediately via email, call patching, callout, message relay or SMS.

"We have been a client of Message Direct for over 10 years. There are times during the day when we cannot always answer calls. Instead of our callers receiving an engaged tone the call is diverted to the telephone answering service and answered by a real person. The agents are polite and patient when dealing with our clients. They gather all of the required information and immediately send this back to us. I would definitely recommend Message Direct. The service offered is excellent and very good value for money."

Roshan Kara, Claims Manager at All Property Claims

You won’t remember how you lived without us!

Request a call back now to get a tailored quote, simply provide us with a few details and we’ll call you right away. Don’t worry this won’t be a sales pitch, we’ll just learn a bit more about your business and how Message Direct can help.

Join 3,000+ businesses working smarter and saving money

Get Your Free 14 Day Trial

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Frequently Asked Questions

We offer a full range of Live telephone numbers including Freephone 0800 and Geographic 01/02/03 numbers. Your chosen number can be linked directly to our call handling service so that our virtual receptionists can gather every enquiry for you.

Yes, you can divert your calls to us at any time as little or as often as you like, you are in complete control.

Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.

Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.

We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.

Yes, you only need to activate the divert when you want us to take the calls.

You can set your call diversion so if you are on the phone or away from your desk we can take the calls for you. We can handle over 500 calls per hour so our team can take simultaneous calls for you within 7-12 seconds of the calls coming through our system.

Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.

If your call volume increases or decreases significantly you simply need to contact your dedicated account manager who will adjust the package to a more suitable one for your needs – and there is no charge for doing so. The service is completely flexible.

We are open 24/7 – 365 days a year. This enables us to offer this as part of our standard service. Please speak to our Sales Department for more information on how this can work for your business.

We make it our business to get to know yours!

We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!

No, you will be invoiced on a monthly basis. We require only a month’s notice to cancel your subscription from the date of your next invoice.

Many of our clients use the service for holiday cover or just as overflow. We have a range of temporary and low monthly subscription options suitable for sole-traders and Large enterprises alike.

Seamless integration

Life is easier when we’re better connected. Whether it’s messages sent to Slack or WhatsApp, a new ticket created for your helpdesk, or a lead added to your CRM we can do it with our telephone answering service. Hundreds of integrations with popular apps are available.

Core services

Specialist services

Industries

24/7 Call Answering Service

Plans from £19.20 / month.

The highest rated 24/7 Answering service

Why Message Direct?

- Julia, Sussex Lifts

UK based 24/7 Call Handling

Peace of mind from £0.64 a day

- Roshan Khan, allpropertyclaims.co.uk

- Ryan Beebeejaun, Manager at Elan Lifts

Ridiculously fast answering times

Which of our services is right for your business?

24/7 Virtual Receptionist

Overflow Call Handling

Message Taking

Appointment Booking

Emergency Response & Callouts

Holiday & Temporary cover

24/7 Virtual Receptionist

Overflow Call Handling

Message Taking

Appointment Booking

Emergency Response & Callouts

Holiday & Temporary Cover

Experience freedom from phones.

Opportunity calls, we answer.

"Message Direct are invaluable for our company as they guarantee that we do not miss any important calls. We provided them with a set of scripts and questions, and they have never slipped up or said the wrong thing to our customers over the phone."

Opportunity calls, we answer.

"Message Direct are invaluable for our company as they guarantee that we do not miss any important calls. We provided them with a set of scripts and questions, and they have never slipped up or said the wrong thing to our customers over the phone."

Our people are your people

"I've found Message Direct to be helpful and quick to respond to any questions or changes required. They certainly feel like an extended and valuable part of the team. Initially we only planned too use them for a short period but now we couldn't do without them."

"MI have no hesitation in recommending Message Direct, we have been using them for years, a totally professional team, always available helpful and keen to assist."

Dedicated Account Manager

"It’s always a pleasure to speak to either an agent or account manager at Message Direct. The call answering agent is always polite and friendly. Account manager is attentive and helpful too."

"Extremely helpful and easy to get in contact with. Nicola in particular is great!"

"Nichola and her team are very efficient and helpful. Using Message Direct has been a tremendous assistance to our business."

Forget lengthy tie-ins and setup fees

"Fantastic onboarding process and super friendly staff. I had an initial phone conversation with Nichola who explained how everything worked. I completed a short form with the information they required and after a follow up call everything was set up the same day."

"Message Direct has given our organisation an efficient, reliable and cost effective way of handling emergency out of hours calls. Setting up the system with Message Direct was straight forward and the ongoing customer care has been excellent."

"Message direct came highly recommended. The set-up phase was seamless and very professional. Clients are greeted with a very professional and polite welcome when calling in for enquiries. So far so good, would definitely recommend the service myself."

How it Works

Setup your account

Divert your calls

Get Instant Messages

You won’t remember how you lived without us!

Join 3,000+ businesses working smarter and saving money

Get Your Free 14 Day Trial

Frequently Asked Questions

Seamless integration

Get in touch

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