24/7 Answering Service For Marketing & Media Agencies

Missed calls mean lost revenue – 85% of people whose calls are not answered will not call back. Capture every call and generate superior ROI with the UK’s highest rated telephone answering service.

4.9/5 The highest rated UK Call Answering Service

★★★★★ 5/5

When Opportunity Calls, We Answer.

For over 30 years Message Direct has supported hundreds of businesses in the media and marketing sector from freelancers and small agencies right through to global media owners. But enough about us, let’s explore how we can help you and your clients to grow.

Telephone answering for your agency

Capture leads around the clock with our 24/7 call answering and lead response services. Plans for businesses of all sizes from just £19.20 a month.

Get a free 30 day trial

White label telephone answering service

Open up an entirely new revenue stream for your agency, by offering lead response and inbound call handling services.

Learn more

Why use a call answering service?

Always
available

Never miss an opportunity. See how an answering service can boost campaign ROI.

No voicemail - real people

Show your customers that you care. Real people, not automated voices.

Reduce
costs

Significantly cheaper than hiring an in-house Receptionist.

Flexible &
scalable

Upgrade, downgrade or pause your plan at any time.

Avoid endless
sales calls

Less interruptions equals greater productivity.

Always available

Never miss an opportunity when clients call.

No voicemail - real people

Show your customers that you care. Real people, not automated voices.

Reduce costs

Significantly cheaper than hiring an in-house Receptionist.

Less interruptions

Upgrade, downgrade or pause your plan at any time.

Avoid endless sales calls

Less interruptions equals greater productivity.

Why Message Direct?

Affordable

A fraction of the cost of employing a receptionist. Plans for businesses of all sizes from just £0.64 per day.

24/7 Service

True 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us. We bring 30 years of experience with over a million calls handled out of hours.

Dedicated Team & Account Manager

Your dedicated team of receptionists work hard getting to know you and your business so you can relax in the knowledge that we greet your callers with a high level of professional care.

Simple, free and easy setup

No setup fees or hidden costs. transparent and easy to understand pricing.

Which of our services is right for your business?

Here’s a taster of some of the services we offer our 3,000+ happy clients:

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

One of our specialisms. We work with numerous clients to ensure vital processes are managed.

Find out more

Holiday & Temporary cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

24/7 Virtual Receptionist

Fully bespoke service. All the benefits and flexibility of our telephone answering service + call transfers, order taking & more.

Find out more

Overflow Call Handling

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Message Taking

Professionally taking messages and relaying them back to you. Our bread-and-butter service.

Find out more

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more missed opportunities.

Find out more

Emergency Response & Callouts

Manage calls at peak times or during staff absence. Great flexibility for sole traders and enterprise clients alike.

Find out more

Holiday & Temporary Cover

We offer flexible and ad-hoc cover with quick and easy setup. You can relax, while we take care of your calls.

Find out more

How can a Telephone Answering Service
improve Marketing ROI?

Increase in CTR

Adding a phone number to mobile search ads results in an average 8% increase in click through rate.

Customer Focus

65% of people prefer to contact a business by phone vs. just 24% who prefer to fill out an online form –Invoca

Higher spend

Those who pick up the phone spend on average 28% more than leads from other channels. They also churn less (28% higher retention rate) – Forrester

Call before buying

61% of searchers on mobile believe it’s important that they can call a business when they’re in the purchase phase of the buying cycle.

More Likely To Convert

Companies that engage with leads through live calls are 70% more likely to close a deal – RingCentral

Prefer multi-channel

41% of shoppers would rather buy from a company that offers a range of ways to contact –Invoca

The UK’s highest rated 24/7 Virtual Receptionist Service

"I have found the Message Direct team to be helpful in business continuity over the Covid Pandemic. By being on hand and answering calls they have kept the business open at all times and remaining a professional face to the business."

Mark Foyle

Funky Digital Ltd

"Message Direct offer a great service, tickets received are informative, accurate and capture the information from the caller word for word allowing us to locate the sites that are called in quickly. They are extremely quick to action and reply, specifically communication sent to Zoe and Nichola. Certainly would recommend."

Michelle Lewis

Clear Channel

"We are very happy with the service Message Direct provide and as a consequence we have used them for many years."

Joanna Rosenwald

Medlist International Ltd

Never miss another call.
Start your free 14 day trial today.

Get Your Free 14 Day Trial

How will we use your data? Read our Privacy Policy.

Earn money while you sleep.
Become a Message Direct Reseller.

Open up an entirely new revenue stream

Our virtual receptionists are available 24/7 to capture leads, respond to web enquiries and even book in appointments for your clients. The phone answering service provides essential support to capture the calls your campaigns are generating.

Prove ROI

Clearly articulate the value you bring to your client. Full reporting and campaign tracking numbers available.

Reduce Client Churn

By providing call answering support you are enhancing your service to clients. More importantly you are generating more leads and sales, providing a service that transcends media campaigns and adds value across the full marketing mix making you an indispensably ally.

White label/reseller option available

Prefer to bill clients directly? No problem. The service can be completely white labelled. Our services are competitively priced which means they will still deliver ROI for clients with modest budgets and allow you to generate revenue with whatever mark-up you decide.

Frequently Asked Questions

Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting.

Immediately via email, call patching (seamless call transfer to you), call out – message relay or by fax. We can even integrate the service with your preferred communications platform, including Teams, Slack and Whatsapp to name a few.

We also offer a Text service for an additional 12p per message. You can also receive a summary of your calls via email every day at a time and email address of your choice.

Yes, all our calls are answered live by our team of trained & experienced PA’s in our office in Dorset. Unlike other business answering services, we offer true 24/7 Answering. Out of hours support isn’t an afterthought or simple bolt on to us, we have developed our services around excellence in this area and bring 27 years of experience with over a million calls handled out of hours.

No, we will agree a temporary plan length based on your requirements.

We make it our business to get to know yours!

We like to hold certain information as standard to help us assist callers. For example, details of your postal address, points of reference etc. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!

Core services

Specialist services

Industries

24/7 Answering Service For Marketing & Media Agencies

When Opportunity Calls, We Answer.

Telephone answering for your agency

White label telephone answering service

Why use a call answering service?

"Message Direct have been great since we started using them a couple of years back, our account manager Nichola is always on hand if we ever need anything, scripts are followed perfectly, couldn't ask for a better service."

Alwaysavailable

No voicemail - real people

Reducecosts

Flexible &scalable

Avoid endlesssales calls

Always available

No voicemail - real people

Reduce costs

Less interruptions

Avoid endless sales calls

"Professional, to a high standard. I would highly recommend Message Direct. Not only because their service is 24/7, but the quality of call answering has brought happiness to me and my clients."

Why Message Direct?

Affordable

24/7 Service

Dedicated Team & Account Manager

Simple, free and easy setup

Which of our services is right for your business?

24/7 Virtual Receptionist

Overflow Call Handling

Message Taking

Appointment Booking

Emergency Response & Callouts

Holiday & Temporary cover

24/7 Virtual Receptionist

Overflow Call Handling

Message Taking

Appointment Booking

Emergency Response & Callouts

Holiday & Temporary Cover

How can a Telephone Answering Service improve Marketing ROI?

Increase in CTR

Higher spend

More Likely To Convert

The UK’s highest rated 24/7 Virtual Receptionist Service

Never miss another call.Start your free 14 day trial today.

"Fantastic onboarding process and super friendly staff. I had an initial phone conversation with Nichola who explained how everything worked. I completed a short form with the information they required and after a follow up call everything was set up the same day."

Get Your Free 14 Day Trial

Earn money while you sleep. Become a Message Direct Reseller.

Open up an entirely new revenue stream

Prove ROI

Reduce Client Churn

White label/reseller option available

Frequently Asked Questions

The highest rated UK Call Answering service

Get in touch

Services

Company

About

Always
available

Reduce
costs

Flexible &
scalable

Avoid endless
sales calls

How can a Telephone Answering Service
improve Marketing ROI?

Never miss another call.
Start your free 14 day trial today.

Earn money while you sleep.
Become a Message Direct Reseller.